FREQUENTLY ASKED QUESTIONS
Immediately call customer service at 866–872–9820 to inform them your card was lost or stolen. You may also report your card lost or stolen on line by logging into your account at usmoneycard.com.
Is the card FDIC insured?
Your money is safe. The funds in your account are backed by the Federal Deposit Insurance Corporation (FDIC), an independent agency of the United States Government.
Where and how can I reload funds onto my U.S. Money Card?
Visit any authorized Check Into Cash or U.S. Money Shop retail location to reload cash onto your card for free.
Add funds using the GreenDot MoneyPak or at any authorized Western Union® Agent location.
For added convenience, you can also use our direct deposit service for your paycheck, benefits payments, or tax refund.
What is Direct Deposit?
Direct Deposit allows you to have all or part of your paycheck, benefits payments, or tax refund electronically sent to your U.S. Money Card account on payday. It is safer and more convenient than receiving payment in the form of a paper check and saves you the hassle and expense associated with getting your checks cashed. When using direct deposit, the monthly fee will be refunded if you have had one or more direct deposits totaling $500 or more credited to your Card during your statement cycle.
What do I need to do to set up Direct Deposit?
To enroll in Direct Deposit, just complete the Direct Deposit section of the retail card packaging and return it to your employer and have all or a portion of your pay deposited directly onto your U.S. Money Card. Need to print a U.S. Money prepaid reloadable Direct Deposit form. The Routing and Account numbers can be found on your retail card packaging or you may call customer service for assistance.
When are deposits available?
Direct deposits are made available on the effective date specified by the depositor (the entity paying you), meaning that whoever is Sending the funds to the card will designate a day that the funds are to be deposited.
What is the maximum amount of money I can have on my U.S. Money Card at one time?
MasterCard® requires that each U.S. Money Account have a balance of no more than $10,000.
Where can I use my card to make a purchase or get cash?
You can use your U.S. Money Card to make purchases at millions of merchants, everywhere that debit MasterCard® is accepted, worldwide. Your card can also be used to get cash at ATMs displaying the Cirrus or STAR logos.
Is each transaction processed immediately?
Yes. Once you use your card, the funds will be deducted immediately. Please note that some gas stations may “hold” a set amount and some restaurants may authorize 20% above your total bill to leave room for tip. Any unused funds from these holds will be placed back into your account once the final amount is authorized.
Can I use my U.S. Money Card at a gas station to "pay at the pump?"
Yes. You must press “debit” at the gas pump to access your funds. If you press “credit” you will not be able to “pay at the pump.” Please note that gas stations often hold $50.00 to $75.00 for these transactions. The unused funds are placed back into your account once the merchant settles the payment.
Can I use my U.S. Money Card to shop online?
Yes. You can use your card anywhere that MasterCard debit cards are accepted.
What if my purchase transactions are being declined? Is my card working properly?
Your U.S. Money Card is probably working as it should. Some transactions are declined because the purchase transaction is greater than the value on the card. The merchant does not know your card's balance. You must tell the merchant to “split” the ticket, placing only the card's value on one ticket and using another form of payment for the balance.
Also, cards may be declined at restaurants because the restaurant automatically adds an anticipated tip amount to the card authorization, which may bring the total over your available card balance. When using your card at a restaurant be sure your card has enough value to cover the ticket plus a 20% tip amount – even if you don't plan to tip that much or want to leave your tip in cash.
Why is my U.S. Money Card is sometimes authorized for more than the amount of my purchase?
Some merchants place a hold on your funds in an amount higher than the actual service. A good example of this is when you purchase $10 at a restaurant but they withhold $13 to cover a possible tip.
This does not mean they are charging you more. Any hold will be removed from the card account in approximately five business days from the date of service, or as soon as the merchant releases the pending hold provided the actual amount does not exceed the amount withheld (i.e. if you tip $4 then your total would be $14 and the merchant would end up taking an extra $1)
How do I access funds or account information using an ATM?
Insert your card in the machine and follow the instructions for entering your Personal Identification Number (PIN).
Will I be charged a fee if I use my U.S. Money Card to withdraw cash at an ATM?
The financial institution that owns and operates the ATM may charge a fee to the person withdrawing cash; the financial institution must disclose that fee for each ATM transaction before that transaction is completed. The ATM fee imposed by the bank that owns the ATM is different and in addition to the ATM fee listed in your Schedule of Fees & Charges. Checking your balance prior to conducting a withdrawal may also result in a Balance Inquiry fee listed in your Schedule of Fees & Charges.
U.S. Money Card is a member of the MoneyPass network. This network allows you to use their ATMs without being assessed a fee. In order to locate a MoneyPass surcharge free ATM in your area go to the online MoneyPass ATM locator and select “Find an ATM Near You.” You can also download a free smart phone app for this purpose.
Is there a limit on the amount of money I can withdraw from an ATM?
Yes. You can withdraw up to $2,000 per day from the ATM. Keep in mind that individual ATMs may have their own set limits on how much a user can withdraw per transaction.
How do I know how much money I have on my U.S. Money Card?
You can receive text message alerts for purchases and new balance information. You can check your balance and transaction history by calling 866–872–9820 and following the prompts or by logging in to usmoneycard.com and selecting the U.S. Money Card customer login option.
Where can I get my monthly statements?
You may view and print your monthly statements by logging into your account at usmoneycard.com and selecting the Statements tab at the top of the page. You may also request a paper statement or see our online U.S. Money Card Terms & Conditions for associated fees.
How do I qualify for U.S. Money Checks?
There are no specific requirements to order U.S. Money Checks, all you need is a U.S. Money Card account.
How do I authorize check?
To prefund a check from your available balance you must authorize your check and enter the authorization code on the front of the check. Once you have received the authorization code, please make sure you complete the Pay to the order of, Authorization code, and Signature fields. Make sure you write clearly to avoid payments being declined due to legibility of the Pay to the order of, Amount, and Authorization code. Deliver the check to the Payee promptly – it is only valid for 60 days from the date of authorization. For instructions on how to write a check please contact U.S. Money Check Program at 1–800–935–9146 and follow IVR instructions or Get started with the U.S. Money Card Check Program.
What is the fee schedule for my account?
Refer to your Prepaid card Terms & Conditions.
What if I need more help?
If you have additional questions or need further assistance, call our Customer Service line, 1–866–872–9820.